The after-sales service content stipulated is applicable to direct drive motor products purchased through the shopping website of Direct Drive Technology Limited (hereinafter referred to as "the company").
The website: https://shop.directdrive.com/?_ab=0&_fd=0&_sc=1
2 Service Items
2.1 Warranty period: 12 months for the direct drive motor
During the warranty period, if the product has a non-human failure, we provide you with warranty service. Our company provides the "Test Report" according to the main information of the product, such as product model, fault description, damage determination results, and other information.
The warranty period starts from the product leaves the warehouse as the delivery time (if the customer can provide the exact delivery time certificate, it can also be used as the delivery time).
2.2 Warranty methods: assessment online
If there is a product quality problem with the direct drive motor during the warranty period:
Firstly, the company's technical support team will use the online video to determine whether it is caused by human beings, and then provide the “Test Report” for the customers.
If it is confirmed that the quality problem is not caused by human beings, the company's business personnel will contact you to communicate the specific form of after-sales service.
2.3 Warranty cost
- If there is a failure caused by non-human factors, the company will bear the cost of after-sales service for products within the warranty period.
- If the warranty period is exceeded or the cost due to artificially damaged, we will charge the cost of components, labour costs and shipping costs according to different models, and damage degrees; the specific costs will be quoted by the docking business personnel.
3 The situation of not provide warranty service
- Product failures caused by force majeure factors such as fire, flood, earthquake, etc.
- Damage caused by improper installation or use by customers.
- Product failure caused by dismantling, repairing, or modifying the product without the authorization of the
- Products that are not purchased from the shopping website of Direct Drive Technology Limited, which refer to Article1.
4 The warranty process
- Warranty application: contact the company's business personnel by email, please describe the problem in detail, and if possible, please attach a video explaining the product problem, so that the company's technical support team can assess the cause of the product quality problem.
Contact information for after-sales service:
Motor after-sales email:firstname.lastname@example.org
- We will organize a technical support team to assess the damage online when we receive the email, and the company's business team will continue to communicate with you about product after-sales service.
- We will provide the “Test Report” through the email when we have the result.
- Customer notice
- Please try to back up the program parameters before sending the motor for repair, because the program parameter settings may not be retained after repair.
- The final interpretation right of the terms of service belongs to Direct Drive Technology Limited.