Privacy policy

This Privacy Policy describes how Direct Drive Tech Limited ("Direct Drive Tech", "we", "us", or "our") collects, uses, and discloses personal information when you visit or make a purchase from shop.directdrive.com.

Contact

For privacy questions, order questions, or requests about your personal information, please contact us at hello@directdrivetech.com.

Trade name: Direct Drive Tech Limited
Physical address: Unit 983, 9/F, Building 19W, No. 19 Science Park West Avenue, Hong Kong Science Park, Tai Po, Hong Kong.
Manufacturer address: No. 206, 207, 208, 2nd Floor, Building 3, South District, Digital Technology Industrial Park, CIMC Industrial City No.1, Yile Road, Songshan Lake High-tech Development Zone, Dongguan, Guangdong Province, China.

Personal information we collect

When you visit the site, place an order, create an account, contact us, or request support, we may collect information such as your name, email address, phone number, billing address, shipping address, payment confirmation details, order details, product interest, device information, browser information, IP address, cookie data, and support messages.

How we use personal information

We use personal information to operate the store, process orders, arrange payment and shipping, provide invoices and order confirmations, respond to support requests, handle returns and warranty requests, prevent fraud, improve the site, comply with legal obligations, and send product or service communications where permitted.

Sharing personal information

We share personal information with service providers that help us run the store, including Shopify, payment providers, logistics providers, analytics providers, advertising platforms, customer support tools, and professional advisers. We may also disclose information when required by law, regulation, court order, or a valid government request.

Our store is powered by Shopify. Shopify may process personal information as described in Shopify's privacy documentation: https://www.shopify.com/legal/privacy.

Cookies and analytics

We use cookies and similar technologies to run the storefront, remember preferences, process checkout, measure site performance, understand traffic, and support marketing or remarketing activities. You can manage cookies through your browser settings. Blocking cookies may affect parts of the store, including checkout and localization.

International transfers

Because our business, service providers, and customers may be located in different countries or regions, personal information may be processed outside your country or region. We take reasonable steps to protect personal information during these transfers.

Retention

We keep personal information only for as long as needed to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and support warranty, refund, and after-sales service.

Your rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction of the personal information we hold about you. You may also have the right to object to certain processing or opt out of certain marketing communications. To make a request, contact hello@directdrivetech.com.

Minors

The site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Do Not Track

Because there is no consistent industry standard for responding to Do Not Track signals, we do not change our data collection practices when we receive such a signal.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or store operations. Updates will be posted on this page.

Last updated: May 28, 2026