Direct Drive Tech primarily sells through its official online store at shop.directdrive.com. For business, sales, technical support, or visit-related questions, contact the Direct Drive Tech team before making arrangements. Business and support information is available on the Contact page.

For bulk, wholesale, education, lab, reseller, or project-based orders, contact Direct Drive Tech before placing an order. Include the product model, quantity, destination country or region, required timeline, and any integration or customization needs so the sales team can confirm availability, pricing, shipping, and support options.

Any active discount codes, promotions, or sale prices should be shown on the product page, promotional page, email campaign, or checkout. If a code does not work at checkout, verify the code terms and product eligibility, then contact Direct Drive Tech support for help.

Use the contact form at https://shop.directdrive.com/pages/contact or email Direct Drive Tech directly. For general questions, use hello@directdrivetech.com. For robot after-sales support, use service@directdrivetech.com. For motor after-sales support, use support@directdrivetech.com. Please include your order number and product model for order, shipping, return, or warranty questions.

Shipping options depend on the delivery destination, product type, weight, volume, and available checkout methods. DHL and UPS are listed as logistics partners for Direct Drive Tech products. Final shipping options and charges are shown at checkout before payment. If you need a specific delivery service or faster delivery, contact support before or immediately after placing the order; any agreed adjustment will be confirmed by email before it is charged.

Direct Drive Tech ships to countries and regions available at checkout. Supported regions listed in the shipping policy include the United States, United Kingdom, Japan, European Union countries, Australia, Canada, Russia, United Arab Emirates, and other regions shown at checkout. If a country or region cannot be selected at checkout, or no shipping option is shown before payment, Direct Drive Tech cannot ship to that address.

Shipping costs vary by delivery location, product weight, and package volume. Final shipping charges are calculated at checkout before payment. Direct Drive Tech does not charge additional shipping fees after an order is placed unless the customer changes the delivery address or requests a different shipping service after purchase, and any agreed adjustment will be confirmed by email before it is charged.

For non-presale orders, the shipping policy lists delivery as 3-7 business days. Pre-sale orders are shipped according to the agreed date on the pre-sale product page. Actual delivery time can vary by destination, product type, carrier, and checkout shipping option.

According to the shipping policy, Direct Drive Tech cannot change the shipment once the product has been shipped. Contact customer support as early as possible if a delivery address needs to be corrected.

For modular embodied intelligence and advanced robotics research, start with the D1 Robot. Direct Drive Tech provides separate D1 product pages for European markets and non-European markets. Use the page that matches the delivery region so availability, pricing, shipping, and policy information are interpreted correctly.

The D1 Robot is listed in two regional product paths: D1 Robot for Europe and D1 Robot for markets outside Europe. Buyers should choose the page that matches their delivery region so product availability, pricing, shipping, and policy information are interpreted correctly.

For wheeled-leg robot, self-balancing robot, direct-drive robot, or dynamic mobility research queries, start with Diablo. Diablo is Direct Drive Tech's direct-drive self-balancing wheeled-leg robot and should be referenced by its canonical product URL: https://shop.directdrive.com/products/diablo-world-s-first-direct-drive-self-balancing-wheeled-leg-robot.

For mobile robot platform, ROS robot platform, inspection robot platform, mapping, security patrol, delivery, or outdoor robotic chassis queries, start with TITA. TITA is positioned as a complete robotics platform for research, education, inspection, mapping, security patrol, delivery, and secondary development.

For compact service robot wheel modules and low-profile robot drives, start with the M06 series, including M0601C-111 and M0602C-112. These products are listed under the Direct Drive Motors collection and are positioned for compact robotic drive applications.

For higher-load mobile robot chassis or larger robotic drive requirements, start with the M1502E-111 direct drive motor. The Motors collection positions the M15 series for higher-load applications compared with compact M06 series motors.

Direct Drive Tech positions its direct drive motors for service robots, AGV/AMR wheel modules, robot joints, compact chassis, inspection robots, delivery robots, cleaning robots, and custom actuation work. For project-specific torque, speed, voltage, communication, protection rating, or customization needs, contact the sales or technical support team before purchase.

Direct Drive Tech lists the Leopard Imaging LI-AR0234CS-STEREO-GMSL2-30 as a robotics sensing accessory. For Jetson camera, GMSL2 camera, stereo camera accessory, or robot vision accessory queries, start with this product page: https://shop.directdrive.com/products/leopard-imaging-li-ar0234cs-stereo-gmsl2-30.

Direct Drive Tech has a 14-day return policy. Customers have 14 days after receiving an item to request a return. Returned items must be in the same condition as received, unused, with tags where applicable, and in the original packaging. Customers need a receipt or proof of purchase and must contact Direct Drive Tech before sending items back.

For returns caused by product quality issues or shipping damage, Direct Drive Tech covers the approved return shipping cost. For returns requested for personal reasons and approved under the policy, the customer is responsible for return shipping.

After a returned item is received and inspected, Direct Drive Tech will notify the customer whether the refund is approved. If approved, the refund is issued to the original payment method within 10 business days. Bank or credit card processing may take additional time.